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FAQ

Frequently Asked Questions

MY CUSTOM PORTRAIT

Our illustrators take great care with each project. Every detail is meticulously designed to ensure your satisfaction.

However, if you wish, you can choose to preview your work before printing for €19.90 and modify it if necessary.

You can select this option when ordering.

We only need one photo for each portrait, in a group or individual.

If you have a particular request for body shape, just specify in the instructions.

  • It is important to make sure that the photo is taken with good lighting.
  • Try to take a picture from the front, because it will look better.
  • Make sure the picture is not blurry and that no part of the face is cut off.

If the artist decides that the photo quality is not good enough, you will receive an email.

  • For caricature projects: we can draw any request. You can completely customize your work however you like. For example: your house in the background, dressed up as a policeman, with your cat, etc.

 

It is important to describe your portrait in as much detail as possible. Important information: eye and hair color, background, style of clothing or costume, universe, characters, head size, etc.

 

  • For splash, abstract, painting, pop art and realistic projects: here we don’t really need a description, only eye and hair color for each person and the color scheme if desired.

You can change your order within 24 hours. If you placed your order more than 24 hours ago, we cannot guarantee changes.

DELIVERY & PAYMENT

You have two delivery options:

  • • Express: 12 business days

  • • Standard: 20 business days

These deadlines include creation of your artwork and delivery.

Depending on the time of year, your preview will be sent to your email an average of 5 days after you place your order.

Once received, simply reply to the email to confirm printing or indicate what you would like changed.

Depending on the time of year, your preview will be sent to your email an average of 5 days after you place your order. Once received, simply reply to the email to confirm printing or indicate what you would like changed.

Yes, all orders are shipped with tracking. You will receive the tracking number and delivery updates by email and/or text message.

Sometimes orders are returned to sender because no one was home to sign for the package and/or a delivery address was incomplete or incorrect.

Don't worry, if this happens we will send your order back to you free of charge!

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal.

If you wish to pay in installments, you can do so with Alma. You can pay for your order in 3 installments at no extra cost.

RETURNS & REFUNDS

As your order is 100% unique and custom made just for you, we do not accept returns/refunds.


If you have a problem with your order, please let us know and we'll fix it together.
Don't forget that we offer artwork previews and reviews so you can make sure you are 100% satisfied with your artwork before it gets printed!

CUSTOMER SERVICE

The response time is about 24 hours.

During the busiest times of the year (such as the Christmas season, Valentine's Day, Mother's Day, etc.), please allow 48-72 hours for a response.

Some team members are currently working from home. This is why do not have customer support by phone for the time being. You can chat with us on the live chat (if available at the time) or by email.

 

For all order tracking questions, please contact us by email only support@charmenomad.com. Live chat will not answer this type of request.

Choisissez un style de peinture :

Délai & Livraison

Express delivery: your artwork is delivered within 12 business days.

Standard delivery: your artwork is delivered within 20 business days.

Tracked delivery: your order is securely shipped and tracked through our partners (post office, DHL, GLS, UPS). You will receive your tracking number by email and/or text message. You can track the location of your package at any time!

Temps de création

All of our portraits are made in our workshop and meticulously designed by hand. Our creations all go through in-house quality control to ensure that your unique artwork is absolutely perfect.